Logical Possibility: The customer might call back tomorrow., We could face a system outage later today., There may be a delay in resolving the issue., Ability: I can transfer your call to the technical department., She can handle multiple inquiries at once., We could escalate the issue to the manager if needed., Necessity: You must follow the company’s escalation procedure., Agents have to document every call in the system, We need to verify the customer’s identity before providing information., Permission: You may offer a complaint form if the customer requests one., Can I put you on hold for a moment?, Agents may take a short break after back-to-back calls.,

MODALS

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