1) What is the first step in the problem-solving process? a) Generating solutions b) Implementing solutions c) Identifying the problem d) Analyzing results 2) Which tool is best suited for finding the root cause of a problem? a) SWOT Analysis b) 5 Whys Method c) Mind Mapping d) Brainstorming 3) Why is it important to review the results after implementing a solution? a) To close the problem permanently b) To evaluate the effectiveness of the solution c) To avoid new problems d) To ensure the team is satisfied 4) Which method helps visualize connections between ideas or solutions? a) 5 Whys Method b) SWOT Analysis c) Mind Mapping d) Regular meetings 5) Which of the following is important for successful problem-solving? a) Focus only on quick fixes b) Consider only one idea c) Collaborate with others to get diverse perspectives d) Always rely solely on personal experience 6) What is the primary goal of problem-solving? a) Identify the weaknesses of the team b) Reduce resource costs c) Achieve a positive outcome and resolve the issue d) Introduce new technologies

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