cold caller - someone tries to sell you new windows over the phone, faulty products - a pair of speakers that you bought don't work, slow delivery - your take out order takes longer to arrive than expected , aggressive salesperson - someone tries to sell you insurance in a slightly scary way, false advertising - your new car uses far more fuel than the manufacturer said it would, billing dispute - you disagree with an online shop about the amount of money you paid forsome clothes, lack of communication - a supermarket fails to give you information about your food shopping delivery, broken promise - your mobile phone company says they'll replace your broken phone but they don't , poor customer service - your internet collapses but your provider takes 2 weeks to restore service, rude staff - on holiday, you ask the hotel manager for a different room because the windows don't shut properly and it's -15 outside - they refuse and put the phone down,

2C. Complaints

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