User interface - a method of the user interacting with the computer – windows, icons, menus, pointers, drag/drop – can be GUI, menu interface or command line interface, Memory management - moves data from secondary storage to RAM, Multitasking - running two or more programs at once, Peripheral management and drivers - the management of devices such as mice and printers, User management - management of usernames and passwords along with what they have permission to access, File management - allows the user to create, name and delete folders,

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