Closing - When the deal is secured , Pipeline - The stages a customer goes through before making a purchase , Prospecting - The process of identifying potential clients needs , Forecasting - Predicting , Revenue - The money a business makes minus thé expenses , Objection - A clients’s complaint , Retention - Thé ability to keep customers engaged , Upselling - Encouraging customers to buy items of higher quality/higher price , Target - Concrete goals related to sales , Quota - A concrete sales-related goal within a time limit , Negotiation - The process of discussing terms before reaching an agreement , CRM - Relationship between customer and manager , Conversion - The process of turning a potential customer into a real customer , Objection handling - The process of dealing with objections ,

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