Hi Jim , It's Jo..., Hi Jo, What's up?, Hi, I need to cancel my lesson today. Can we reschedule?, Again? This is the third time!, I’m really sorry. Something urgent came up., What exactly?, My toilet is blocked and I need to wait for a plumber., I understand, but this is difficult for me. I lose time and money., I’ll pay for today’s lesson, if we can't reschedule , That’s fair. I can see you at 6pm today, but if this happens again, I might have to stop teaching you., OK, that's great. Thank you. It won't happen again. See you at 6.

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