1) Which of the following is a type of non-verbal communication? a) Email b) Phone call c) Body language d) Written report 2) Which model of communication includes sender, encoder, channel, decoder, receiver, and noise? a) Maslow’s Hierarchy b) Shannon-Weaver Model c) GROW Model d) SMART Model 3) Which of the following is NOT one of the 7 C’s of communication? a) Clarity b) Creativity c) Conciseness d) Courtesy 4) What is the main difference between hearing and listening? a) Hearing is active, listening is passive b) Hearing is physical, listening is psychological c) Hearing involves interpretation, listening does not d) Hearing requires feedback, listening does not

CSS - M06 - Communication

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