Active listening refers to a pattern of listening that keeps you ____ with the person you are communicating with in a ____ way. It is the process of listening ____ while someone else speaks, paraphrasing and ____ back what is said, and avoiding judgment and advice. It involves giving verbal and non-verbal ____ to show signs of listening such as smiling, making eye ____ and leaning in towards the speaker. When you practice active listening, you make the other person feel ____. By asking a range of open and ____ questions it shows that you want to hear what the other person has to say.

Active Listening

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