1) What's this? a) a concierge b) furniture c) amenities 2) What are these? a) a concierge b) furniture c) amenities 3) Who is this person? a) a concierge b) a guest c) a waiter 4) Who are they? a) guests b) staff c) furniture 5) Who are they? a) guests b) staff c) furniture 6) What kind of room is this? a) single room b) double room c) family room 7) What kind of room is this? a) single room b) double room c) family room 8) What kind of room is this? a) single room b) double room c) family room 9) What are these? a) lifts b) elevators c) room service 10) What's this? a) bath b) restaurant c) room service 11) What's this? a) internet connection b) internet service 12) What's this? a) central heating b) air conditioning 13) What's this? a) central heating b) air conditioning 14) What's this? a) shower b) bath 15) What's this? a) gym b) café c) minibar 16) What's this? a) sauna b) gym c) swimming pool 17) What's this? a) sauna b) gym c) swimming pool 18) What's this? a) sauna b) gym c) swimming pool

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