1) LEAST likely to enhance your creativity? a) being positive b) looking around for creative inspiration c) improving your vocabulary d) increasing self-esteem 2) Harvinder has mastered his study habits. He knows that, for the exam tomorrow, he will be able to recall the rules of “attentiveness, creativity, and excellence” by remembering “ACE.” Which of the following has Harvinder employed in his studies? a) Mind mapping b) Organization c) Repetition d) Acronyms 3) Which of the following might be considered unethical behavior? a) Concealing information about products in order to sell them b) Pricing products below those of competitors to sell more c) Advertising your business aggressively to consumers d) Staying open longer hours to attract more customers 4) Why is it important to never stop learning about the beauty and wellness industry? a) Because the beauty and wellness industry never stops changing. b) Because formal schooling will always be a part of your career. c) Because throughout your career there will be tests and quizzes. d) Because you will always be required to attend classes. 5) Because Yolanda always adheres to providing skilled and competent service to her customers, to honesty and courteousness, to confidentiality, to keeping up with new techniques, and to giving accurate information about the treatments and products she offers, she has done which of the following? a) Realized her self-actualization b) Adhered to her mission statement c) Maintained her self-esteem d) Adhered to ethical practices 6) Which of the following is NOT a reason beauty professionals should study and have a thorough understanding of life skills? a) Practicing good life skills will lead to a more satisfying and productive beauty and wellness career. b) Beauty professionals are routinely asked to take formal tests. c) Beauty professionals work with many different types of clients, and life skills can help keep interactions positive in any situation. d) he ability to deal with difficult circumstances comes from having well-developed skills. 7) Why should one NOT neglect physical activity? a) Because exercise and recreation stimulate clear thinking. b) Because physical activity is a long-term goal. c) Because physical activity is on your to-do list. d) Because exercise and recreation are short-term goals. 8) David is studying for a career in beauty and wellness. Which of the following will David need to achieve self-actualization? a) A letter from the school owner b) A degree from a university c) A lifelong commitment d) As or Bs in all his classes 9) To realize the greatest benefits education can provide, beauty professionals should commit themselves to all but which of the following? a) Having flexible goals that easily change b) Listening attentively to their instructors c) Attending all classes d) Highlighting important points 10) Which of the following is the BEST example of a long-term goal? a) To slowly grow the company into broader international markets b) To invest company revenue in next autumn’s order c) To reach $100,000 in sales by week’s end d) To hire three competent staffers before the busy summer season 11) Chandra is studying to have a career in beauty and wellness. Which of the following should she NOT do to make sure she carries with her the necessary life skills to be successful? a) Be consistent in her work. b) Have a sense of humor. c) Be helpful and caring for others. d) Take work lightly and not too seriously. 12) Ordering tasks on your to-do list from most important to least important is a form of ______. a) increasing self-esteem b) procrastination c) writing a mission statement d) prioritizing 13) Jacquie is feeling overwhelmed. She has just been told that her work is subpar compared with that of other students in her class, and she is facing a major project she must turn in to the instructor by the end of next week. What she is really feeling is a lack of inner strength and confidence. She knows that to turn the corner in this class and impress her instructor, she must overcome these feelings. You are Jacquie’s close friend. Which of the following would you do for her? a) Help build her self-esteem by reading positive affirmations that remind her to trust herself. b) Assist her in creating an impressive and comprehensive mission statement. c) Demonstrate to her how to set and realize both short-term goals and long-term goals d) Guide her in following more ethical practices and beliefs in her studies. 14) ______ is the identification of long-term and short-term goals. a) Visualizing b) Goal setting c) Mission statement writing d) Building self-esteem 15) Which of the following would MOST help Marvin, a recent graduate about to start his career in beauty and wellness, to build his self-esteem? a) Being kind to himself b) Setting long-term goals c) Making good friends d) Reading positive affirmations 16) Which of the following qualities should you embody in order to be considered an ethical person? a) Savviness b) Integrity c) Motivation d) Drive 17) An individual’s personality is the sum of their ______. a) attitudes and behavioral traits only b) characteristics and behavioral traits only c) characteristics, attitudes, and behavioral traits d) characteristics and attitudes only 18) Angela wishes to branch out and open at least six more locations, one in each of the six surrounding towns, over the next five years. When she shares this with her employees, which of the following has she done? a) Let her employees know about a short-term goal b) Shown her employees she is a procrastinator c) Shared her mission statement with her employees d) Let her employees know about a long-term goal 19) Which of the following would LEAST be considered a life skill? a) having a sense of humor b) making good friends c) becoming more organized d) acing a final exam 20) Beauty and wellness is at heart a ______ industry. a) technical b) creative c) scientific d) medical 21) Beauty and wellness is at heart a ______ industry. a) technical b) creative c) scientific d) medical 22) Ingrid has just met with her employees to discuss her goal of achieving 20 percent more in retail sales this month than they achieved the month before. Knowing this, which of the following is most likely TRUE? a) Ingrid has let her employees know about a short-term goal. b) Ingrid has shared her mission statement with her employees. c) Ingrid has let her employees know about a long-term goal. d) Ingrid has shown her employees she is a procrastinator. 23) Why is it important to break up your long-term goals into smaller pieces? a) Because then they are more professional. b) Because then they become short-term goals. c) Because then they don’t seem so overwhelming. d) Because then they are guaranteed to happen. 24) Why is it important to practice diplomacy in your career in beauty and wellness? a) Because it shows you are motivated and driven to be successful. b) Because it shows you are emotionally stable. c) Because it shows you can deliver messages in a kind way. d) Because it shows you are aggressive and assertive. 25) Because we know that Sheila has written down the purpose and values by which she wishes her business to work and function, we know that she has done which of the following? a) Created a company mission statement b) Maintained an ethical business practice c) Set multiple short-term goals d) v 26) Janine’s instructor has told her that she should take steps to build a solid foundation for achieving her goals. Which of the following steps should Janine NOT take? a) Stay true to herself. b) Build her self-esteem c) Visualize her own success. d) Avoid new behaviors. 27) Kendra has just finished her company’s mission statement. Which of the following is now TRUE? a) She has assured the public that her business will adhere to ethical standards. b) She will be successful in her business. c) She has made her company’s purpose and values public knowledge. d) She will maintain her self-esteem in her career. 28) Which of the following BEST defines ethics? a) moral principles by which we live and work b) laws that regulate all industries c) deep feelings common in all people d) posted rules and regulations in the workplace 29) What is important to do when designing your time management system? a) Make sure it will work for others. b) Make sure it has worked for others. c) Make sure it will work for you. d) Make sure it is foolproof. 30) Why is a mission statement important? a) It puts things off until tomorrow or a later date. b) It shows the institution’s conscious effort to respect others. c) It shows the institution’s compulsion to do things perfectly. d) It establishes the purpose and values of an institution. 31) Ignacio thought he had run his business perfectly. He had carefully and thoroughly written down the purpose and values by which his business would operate; he had always treated his customers, clients, and employees with the utmost respect and dignity; he had managed his personal time and the time devoted to his business perfectly; and he had made certain he and his business embodied self-care, integrity, discretion, and effective communication. In addition to all of this, he was in constant pursuit of setting specific and thoughtful goals for the next business day and the week ahead. Knowing all of this, which of the following would be the MOST LIKELY reason Ignacio’s beauty and wellness business failed after just two years? a) gnacio did not set long-term goals. b) Ignacio did not effectively manage his time. c) Ignacio had no ethical standards. d) Ignacio did not have a mission statement. 32) Gertrude runs her beauty and wellness business exactly the way she wants to run it. When an adviser told her that she should carefully write out the purpose and values by which her business would operate and post it for her employees and clients to see and know, she ignored him. When employees and customers asked her to treat them with more respect and dignity, she ignored that, too. When it became obvious to all around her that she wasn’t managing the balance between her personal time and the business well, she told everyone concerned that it was none of their business what she did outside of work. And when customers and clients began to take their business elsewhere and employees left for jobs at neighboring businesses because of Gertrude’s complete lack of self-care, integrity, discretion, and effective communication, she insisted it was their problem, not hers or her business’s. In all of this, where did Gertrude go wrong, ethically? a) Being dishonest with her employees and customers on her true feelings b) By not managing the balance between her personal and work time better c) By not writing down her company’s purpose and values d) By not adhering to self-care, integrity, discretion, and effective communication 33) Which of the following is the BEST term to explain diplomacy? a) Assertiveness b) Truthfulness c) Tact d) Aggressiveness 34) Narina is nervous about being a first-time student going into a career in beauty and wellness. Which of the following tips should she NOT take if she wants to increase her chances of success in her studies? a) Highlight important points. b) Have all necessary materials ready. c) Attend all classes. d) Study harder instead of asking for clarification when something is not clear. 35) Jeremy is almost there. He has studied the various principles that contribute to success. He has increased his self-esteem. He has been kind to himself. He has even practiced these new behaviors. What he still lacks, however, is the ability to imagine his own workspace, his own clientele, and other people working with him toward the success of his dream business. What would you tell Jeremy to work on next? a) Visualizing his success b) His ethical behavior c) Staying true to himself d) His diplomacy 36) Self-esteem is based on ______. a) outer strength b) perfectionism c) physical strength d) inner strength 37) Which of the following is NOT a good example of a mission statement? a) Our partnership will be one that focuses on fair play and honesty in the markets.” b) “I am dedicated to pursuing a successful career with dignity and integrity.” c) “I plan to make my business a peaceful and ‘in-touch-with-the-environment’ organization.” d) We are going to make 10 million dollars in our first five years in business.” 38) Mohamed has, in all 17 years of running his beauty and wellness business, remained tactful in dealing with different types of customers and clients. He makes it a point to deliver the truth, even when critical or difficult, but always does so in the kindest way possible. What has Mohamed been able to maintain over his 17 years in business? a) Ethical standards b) Diplomacy c) Repetition d) Self-esteem 39) Why is discretion an important part of ethical behavior? a) Because it is essential that you always take care of yourself first. b) Because you should not be truthful with those with whom you do business. c) Because you should keep certain client information confidential. d) Because virtually all clients lie to those with whom they do business. 40) The mission statement often becomes the ______ of an organization. a) cultural pulse b) long-term goal c) creative capability d) short-term goal 41) To fulfill one’s full potential is to go through the process of ______. a) self-actualization b) self-esteem c) success d) strength building 42) ay is having difficulty managing his beauty and wellness business because his personal life requires more flexibility than his business allows. He continually has time conflicts between the two. On which of the following must Jay work to run things more smoothly at work and at home? a) His prioritizing b) His ethics c) His note-taking d) His self-esteem 43) How can mnemonics be used as a learning tool to help you with your studies? a) They provide a way for you to stay organized. b) They help you through repetition. c) They are a shortcut to recalling information. d) They work as a note-taking tool.

Chapter 1 Foundations

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