Change - The process causing a function or practice in business to become different, Vision - A desired or future state in which the organisation will be after a change has been implemented. _______________ for change., Consultant - A professional who provides expert advice in a particular area to a business., Professional - ___________________ Services are providers of expert knowledge in a particular field to a business., Unfreeze - Lewin's - Prepare for the change, Refreeze - Lewin's Celebrate success, Driving - ______________ forces for driving change., Restraining - _____________ forces resisting change, Internal - Environment of - Owners/managers, organisational culture, employees, organisational structure., External - Operating environment - suppliers, customers, competitors, Macro - External _____________ environment - STEEPLE, Strategic - ______________ Plan for change - content, process, people,

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