Quality, The degree to which a product meets requirements., Audit, A systematic review of processes or standards., ISO, International standards organization for quality., Process, A series of steps to achieve a result., Control, Measures taken to ensure consistency., Standard, A defined benchmark or requirement., Improvement, Efforts to make processes better., Customer, The person or group receiving the product/service., Defect, A flaw or error in a product., Compliance, Meeting rules, laws, or standards.

Quality Basics

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