Mrs Taylor has recently moved into the aged care home. She Looks nervous. The Personal Care Attendant smiles and says, "Good morning Mrs Taylor. My name is Sarah. I'll be helping you today. Would you like me to explain what we'll be doing together?", Assertive communication, Passive, Aggressive, Passive-aggressive, A resident asks for assistance. The staff member replies, "Can't you see I'm busy? You'll have to wait.", Aggressive communication, Passive, Assertive, Passive-aggressive, A Registered Nurse asks, "Has Mr Lee eaten breakfast?" The Personal Care Attendant quietly replies, "I think so...'' even though they are unsure., Passive communication, Aggressive, Assertive, Passive-aggressive, A family member asks, "Has Mum been drinking enough today?" The Personal Care Attendant replies, "Yes, she has been drinking well today. I'll also let the Registered Nurse know you'd like an update.", Passive, Aggressive, Assertive, Passive-aggressive, A staff member smiles and says, "Everything is fine." Later they complain about the colleague to everyone else., Passive, Aggressive, Assertive, Passive - Aggressive, Mr Brown says, "I don't want a shower today." The Personal Care Attendant replies, "I understand. Can you tell me why? Perhaps we can find another time that suits you.", Aggressive, Passive, Assertive, Passive-aggressive, During handover, a Personal Care Attendant repeatedly interrupts the Registered Nurse before they finish speaking., Assertive, Aggressive, Passive-aggressive, Passive, A Personal Care Attendant says, "I'm concerned that Mrs Green is becoming more confused today. Could you please assess her when you have time?", Passive, Assertive, Passive-aggressive, Aggressive, A resident is talking. The staff member folds their arms, avoids eye contact and keeps looking at their watch., Aggressive, Passive, Passive-aggressive, Assertive, A resident says, "I think I can dress myself today." The Personal Care Attendant replies, "That's wonderful. I'll stay nearby if you need any assistance.", Passive-aggressive, Aggressive, Assertive, Passive, Which communication style should healthcare workers aim to use most often when communicating with residents, families and colleagues?, Passive, Aggressive, Assertive, Passive-aggressive

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