SaaS, Software that you use online through a subscription. You don't install it on your computer — you log in through a browser. ServiceTitan is a SaaS product., Cloud-based, The software and data live on remote servers (the "cloud"), not on your personal computer. You can access it from anywhere with internet., Field Service, Work done "in the field" — at the customer's home or business, not in an office. Plumbers, electricians, HVAC technicians, and landscapers are field service workers., Dispatching, The process of sending a technician to a specific job at a specific time. A dispatcher matches available technicians to jobs on the Dispatch Board., DispatchBoard, A visual screen inside ServiceTitan that shows all jobs, technicians, and time slots. Dispatchers use it to assign work and see who is available., Workflow, The step-by-step process a job follows from start to finish: booking → scheduling → dispatching → service → invoice → payment., Integration, A connection between two software systems so they can share data automatically. Example: ServiceTitan connects to QuickBooks so invoices sync without manual entry., Invoice, A document sent to a customer after work is done, showing what they owe. An estimate is what you expect to pay; an invoice is what you actually pay., Escalate, To send a problem to a higher-level team (like Engineering) when you can't solve it yourself. A good escalation includes steps, screenshots, and business impact.

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