1) A politer way to say 'sorry, I can't do that for you', is... a) I'm afraid it's not my problem b) Send it back c) I'm afraid there's nothing I can do d) We wont charge you 2) A short phrase that means to 'return a dish to the kitchen', is... a) Send it back b) On the house c) Cast him in d) Call the waiter over 3) A very formal way to say that you are very sorry, is... a) I'm afraid there's nothing I can do b) We wont charge you c) There seems to be a mistake d) Please accept my apologies 4) A polite way to say 'there is a problem with' a bill/check, is... a) Call the waiter over b) I'd like to speak to the manager c) There seems to be a mistake d) We wont charge you 5) When vegetables have been cooked for too long and are very soft, they are.... a) Overcooked b) Undercooked c) Burnt d) Raw 6) A phrase that means 'you don't have to pay', is... a) We wont pay you b) We wont charge you c) You don't have to charge us d) Send it back 7) When you ask the waiter to come to your table to ask him something, you... a) Send the waiter back b) Charge the waiter c) Call the waiter over d) Call the waiter off 8) If after paying the bill/check with cash, a customer receives less money back from the waiter than they should, they were... a) Overcooked b) Overpriced c) Overcharged d) Short-changed 9) When a bill/check in a restaurant includes extra things that you have not had, you have been... a) Overcooked b) Overpriced c) Overcharged d) Short-changed

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