True or false? Services can make a visit to a department store more of a 'customer experience'?, Give an example of the type of goods you can buy at a department store., Give an example of a service offered at a department store., Can you name a department store?, Can you name a franchise or brand you might find in a department store?, True or false? A franchise is owned by the brand?, What are white goods?, What type of goods might you find in the delicatessen?, What service might you use if you were going on holiday?, Name a difference between one of local department stores and Harrods..

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