1) Why do we call customer service? a) to make complaint b) to return a product c) to change a product d) to ask for help 2) Why do we call customer service? a) to ask for help b) to make a complaint c) to book a flight ticket d) to return a product 3) She is................ a) available b) in a meeting c) engaged d) at shopping 4) Why does she call customer service? a) to ask for service b) to learn about bill c) to buy something d) to make a complaint 5) He says :She is here."................................................." a) I will get her b) I will leave message c) I will donate money d) I will plant tree 6) Why do we call customer service? a) to buy something b) to learn the bill c) to report problems with delivery d) to ask for service 7) Which one is DIFFERENT? a) communicate b) contact c) keep in touch with d) follow 8) Wait a minute! I will........................... a) leave a message b) call you later c) put you through d) write a memo 9) SPELL your name please? a) UZUN b) ümmü uzun c) U-M-M-U d) Burdur 10) Which one is CORRECT ? a) Making phone call is more popular in 1990 than in 2010 b) Sending email in 2010 is as popular as phone call in 2010 c) Face to face communication is less popular in 1990 than 2000 d) Texting a message is less popular in 2000 than1990

8th grade Unıt-4 On the phone/ words review

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