1) What is the first step in the problem-solving process? a) Implement a solution b) Identify the problem c) Evaluate results d) Brainstorm alternatives 2) Which technique helps identify the root cause of a problem by repeatedly asking 'Why'? a) SWOT Analysis b) PDCA Cycle c) The 5 Whys d) Risk Assessment 3) In the decision-making process, what should be done after analysing the problem? a) Select an alternative b) Implement the decision c) Ignore the problem d) Develop alternative solutions 4) Which of the following is NOT a step in the PDCA cycle? a) Plan b) Do c) Communicate d) Act

Problem-Solving.

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