The boss was respected mainly because he, avoided difficult conversations, sugarcoated the truth, was a straight shooter, When giving criticism, the boss focused on, the employee’s character, the employee’s behaviour, his personal feelings, The manager brought a printed contract in order to, threaten the employee, gather evidence, rip someone apart, The employee agreed he had, been treated unfairly, done nothing wrong, messed up, In hindsight, the boss’s approach seemed, complicated, aggressive, obvious, The boss explained the consequences because he wanted to, clarify expectations, assassinate the employee’s character, sound defensive, Focusing on behaviour helps to, escalate conflict, stop people from getting defensive, make people feel attacked.

practice 3

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