customer service - dealing with customers in a polite, helpful way:, promotion - advertising something with a special offer:  , purchases - things that you buy:  , discount - a reduction in price:  , receipt - a piece of paper or an email that shows you bought something:  , refund - the money a shop gives you back because you aren’t happy with what you bought:  , exchange - to change one thing for another thing:  , online shopping - buying on the internet:,

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