Have you ever had to make a complaint about bad service?, How did you feel when you had to complain?, What kind of bad service makes you most upset?, Do you think people complain too much these days?, How do you usually deal with problems when something goes wrong?, Have you ever received a complaint from someone?, Do you think companies should take complaints seriously? Why or why not?, In your country, do people usually write letters or make phone calls to complain?.

Speaking

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