Have you ever had the situation when your plane was delayed? What was the reason?, What do you feel if you see much litter on the streets? Do you throw it away?, What do you think of the delivery service in Grodno? Can you compare it with other cities?, Have you ever bought faulty equipment? What was it?, What do you do if someone speaks loudly on the phone in the same room?, What do you usually do when your computer crashes?, What do you usually do when you get stuck in a traffic jam?, What do you do with spam in your mail box?, Are you always polite when you have some problems at work? Why not?, What do you usually do when you wait for a waiter for a long time?.

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