Member is showing Zero premium and/or volume or not showing on bill: Is member under the minimum hours per week required?, Is salary entered correctly?, Is member in a termed class?, Is member in a terminated bill location?, Does initial salary instance match Date of Hire?, Members Premium Increased and/or had Backcharges: Was salary increased?, Was member moved to a new class?, Were hours per week changed and member has hourly salary?, Was amount over GI approved? (This shouldn't cause back charges.), Was member moved to new age band bracket?, Was member added with a retroactive effective date?, Was there a gap in billing that we are now billing for?, Was coverage amount increased?, Was re-hire processed correctly? (Was original coverage re-termed with correct date?), Were there any non-billable adjustments from current or prior bill?, Members Premium Decreased and/or have credits on bill: Were hours per week reduced?, Was salary decreased?, Was member moved to a different class?, Is member in a termed bill location?, Did member hit age reduction?, Was coverage amount decreased?, Members isn’t being charged the correct premium: Verify Date of Birth and/or Age, Verify hours per week, Verify Earnings, Verify Coverage Amount, Check for smoker/non-smoker rates and if employee/spouse is enrolled correctly, ARDIS isn’t calculating or billing correctly: Type over coverage/instance effective date and benefit amount, Invalidate and re-add coverage, Coverage Amount Discrepancies for various reasons: Check to see if an amendment is being processed, Check Age Reductions, Check GI due to age, Check Salary for max amount allowed, Check Hours per Week, Check if there is a combined Max, Check policy's min or max amounts allowed, Verify member is in the correct class if benefit is based off class, Verify the salary is correct,

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