1 - Obligatory overtime shift for the next week. , 2 - + Three surgeries requests for this week, 3 - Personal improvement plan, 4 - L&D Refresher due to the product knowledge gaps, 5 - IQA for the next month, 6 - Their vacation cannot be approved because a different team member booked it earlier , 7 - No Happy Hour this week, 8 - The agent should increase the TSAT rate by 99.9%, 9 - They will mentor interns next month, 10 - The agent wasn't promoted to TLD, 11 - Senior HCC should develop some skills (empathy), 12 - Terminate this team member because of their low results// attitude ,

Values Framework

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