1) A closed question requires an explanation? a) True b) False 2) An open question requires a yes/ no answer a) False b) True 3) An open question requires an explanation a) True b) False 4) A closed question requires a yes/ no answer a) False b) True 5) Why should you speak clearly when presenting information? (2 answers) a) So others can understand b) To prevent miscommunication c) You want to confuse people d) You shouldn't, always use technical terminology 6) Commenting on others' questions should be a) Fair and unbiased b) Factual c) Personal opinion d) All of them e) Not offensive 7) Shouting is a sign that someone is angry a) True b) False 8) In the workplace, you should talk to people about a) Your weekend shenanigans b) Your fall outs with friends c) Professional/ appropriate topics d) Your personal life 9) An indoor tone should be used in conversation a) True b) False 10) What is body language a) Speaking and listening b) Your body's response to a situation 11) Someone who is yawning and slouching is a sign that they are (2 answers) a) Tired b) Excited c) Eager to work d) Uninterested

Communication

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