1) 1. When listening actively to a client, should you: a) Interrupt them with advice? b) Pay close attention to their words and feelings? 2) 2. When reflecting emotions, should you say: a) "Things will be okay" b) "It sounds like you're feeling frustrated" 3) 3. Encouraging statements aim to: a) Point out problems b) Boost confidence 4) 4. Open-ended questions typically begin with: a) "Yes" or "No" b) b) "What" or "How" 5) 5. When attending to a client, you should: a) Focus on their words and body language b) Look busy with other things

Helping Skills

Bảng xếp hạng

Phong cách trực quan

Tùy chọn

Chuyển đổi mẫu

Bạn có muốn khôi phục tự động lưu: không?