How can I help you?, , I am sorry to hear that., , Can I help you with anything else?, , There is a problem with the new laptop., , I am sorry, but the technicians are very busy at the moment., , When will the technician get here?, , I can tell him this problem is urgent., , What time of the day will the technician come?, , The client wants to return the espresso machine we delivered., , He wants to return the old machine and change it for a new one., .

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