We let it go because arguing would have just added fuel to the fire., to make a bad situation worse, I tried to get to the bottom of his complaint., to find out the real cause of a problem, The man starts giving her a hard time, complaining about "false advertising"., to make things difficult for someone, I went the extra mile - gave her a free hotel voucher., to make an extra effort beyond what is expected, He straight-up refuses to pay and decides to make a scene., to behave in a loud or dramatic way in public, Sometimes, people can really be a pain in the neck., someone or something very annoying, I had to pull myself together and figure out what to do., calm down and regain control, I took a breath and tried to put myself in her shoes., imagine being in someone else's situation, From that point, it was just smooth sailing, and we talked nicely., a situation without problems or difficulties, He was already furious, and I think it was the last straw for him., the final problem that makes a situation unbearable

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