we can compensate customer for paid period only, TRUE, FALSE, we can compensate CST for Ticket Wireless issue, TRUE, FALSE, we can compensate CST has a closed Ticket from four months ago, TRUE, FALSE, CST asked for concession there is no outage ID on 360 , no SR’s related to outage on BSS but found the below screen shot in CST360 logs .. CCA right action, Inform CST no compensation for this period, Aske cst about date of the problem and calculate the time from (CST input) to the time of the change location update (Create & Delete) on CST360 as long as the duration is at least 12 hours, We can compensate Cst For Ticket has update Engineering Inspection, TRUE, FALSE, We must make sure that customer hasn't compensated before for the same Ticket before create a new concession, from IR Concession, from Limit Query Transaction, both of them , we need to check usage for all cases If problem is solved within SLA, TRUE, FALSE, We can compensate CST on period less than 24h with, Quota Only, Balance, Quota or balance as per CST need, Concession TT must include ticket or outage id, false, true, We Can compensate cst has suspend account, TRUE, FALSE.

Technical Concession

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