A company’s customer satisfaction has dropped. Customers say replies are slow and inconsistent. Staff are stressed and blame unclear policies. You have 4 weeks to show improvement., A remote team delivers work, but trust is low: people suspect others aren’t pulling their weight. Messages are misread, tension is rising, and two strong personalities dominate calls., Employees spend too much time on phones/social media. Managers want strict rules. Staff argue it’s patronising and hurts morale. The company wants a policy that works for adults., The company has training materials, but staff don’t use them. New employees repeat mistakes. Everyone says they’re “too busy.” You must increase adoption without making it feel like school., Leadership keeps launching initiatives. Teams are overwhelmed, and everything becomes urgent. Results are mediocre across the board., Every new idea gets shut down with “We tried that before” or “It won’t work here.” The team has become risk-avoidant and stale., Important decisions are buried in 40-message email chains. People miss information, and accountability is unclear..

Problem → Solution → Agreement

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