____________________________? The client transferred the funds on Monday., When did the client transfer the funds?, ____________________________? The scammer contacted her through WhatsApp., How did the scammer contact her?, ____________________________? Yes, the bank has frozen the transaction., Has the bank frozen the transaction?, ____________________________? We are reviewing the transaction history., What are you doing?, ____________________________? I'm preparing the evidence for the recovery team., What are you preparing?, ____________________________? The client reported the fraud yesterday morning., When did the client report the fraud?, ____________________________? The funds were sent to a cryptocurrency wallet., Where were the funds sent?, ____________________________? Yes, we have already contacted the payment provider., Have you already contacted the payment provider?, ____________________________? The compliance team discovered the fraudulent transactions., Who discovered the fraudulent transactions?, ____________________________? I was speaking to the client., Who were you speaking to?, ____________________________? I sent them to the client's solicitor., To whom did you send the recovery documents? (formal) / Who did you send the recovery documents to?, ____________________________? They were transferred to an overseas account., Where were the funds transferred?, ____________________________? The client lost £12,000., How much money did the client lose?, ____________________________? The payment was blocked because the bank detected suspicious activity., Why was the payment blocked?, ____________________________? The account holder approved the transaction., Who approved the transaction?

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