Step 1: Greeting, Answer the call within three (3) rings or 10 seconds with:Offer the greeting of the day, thank the caller, mention the hotel name your name and offer assistance, Step 2: Take The Caller’s Requirements, Who? What? When? how many rooms? how many pax?have you stayed here before?, Step 3: Quotation And Deal With Objections, Based on availability offer at least 2 options to the guest and their rates. Use features advantages and benefits when speaking about the options. Offer your recommendation., Step 4: Process And Confirm The Reservation, Confirm the name and spelling of guest and his/her contact information. Request arrival time and offer pick up assitance. Reconfirm the reservation., Step 5: Professionally Close The Call, Inquire if the guest has any further requests. Thank the guest for the call, allow the guest to hand up first.

Reservation Process

بواسطة
طباعة
تضمين

لوحة الصدارة

النمط البصري

الخيارات

تبديل القالب

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