Adverts randomly appear on screen - Grey ware, System reboots unexpectedly - Unrecoverable error (BSOD), Num lock does not work - System has frozen, Num lock works - System unresponsive but working, Records events on the system - System log file, How the system worked at initial delivery - Baseline, Software to determine system functionality - Diagnostic tools, The system wont start up - Blown fuse,

Software troubleshooting quiz

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