Closed - To get a quick response and to lead us to the next suitable question., Open - To allow us to find more information from the customer., Probing - To help find the cause of the issue., Reflective - Will give the questioner feedback on what happened., Leading - Designed to allow for a response the questioner really wants., Multiple-choice - Giving a person several answers can get them thinking about potential answers.,

Questioning Techniques

طباعة
تضمين

لوحة الصدارة

النمط البصري

الخيارات

تبديل القالب

استعادة الحفظ التلقائي: ؟