Good morning madam. Welcome to Tanpa Nama Hotel. Do you have any luggage with you? - Yes, in the boot., Excuse me, I would check your luggage. I have three pieces of luggage, is that  correct? - Yes, that's right., Would you like to follow me to the lobby, please? - Sure, thank you, Sure, thank you -  You’re welcome.  You’re welcome., Mind your step, please. - Thank you., Thank you. - You’re welcome. Would you like to see our receptionist, madam?,

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