Sorry, I didn‘t catch that., Can you repeat that, please?, Can I read that back to you?, Could you speak more slowly, please?, Hold on a second, please., I will look into the matter., Sorry, he isn‘t in today., Can you give him a message, please?, I am calling about our order., Thank you very much for your understanding., Could you send us your problem by email?, We will send you an answer as soon as possible.,

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