Look interested - Establish eye contact, adopt an open, alert posture., Inquire - Seek further information, probe with questions., Summarize - Paraphrase regularly to show you're paying attention., Test understading - clarify any points which are unclear to you., Encourage - make polite noises, show support, repeat keywords., Neutralize your own attitudes - resist the temptation to judge or criticize too soon.,

L.I.S.T.E.N. method

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