Statements brief and to the point - Assertive, Use of 'I' statements: "I'd like..." - Assertive, Advice without blame - Assertive, Open body language - Assertive, Appropriate facial expression - Assertive, Asking relevant open questions to find out the other person’s thoughts - Assertive, Clear distinction between fact & opinion - Assertive, Offers solutions that are fair to everyone - Assertive, Gives clear reasons for opinions - Assertive, Shows active listening - Assertive, Tight body language - Aggressive, Raised voice - Aggressive, Only thinking about what they want - Aggressive, Invades personal space - Aggressive, Makes assumptions about situations - Aggressive, Makes unreasonable demands - Aggressive, Blames others - Aggressive, Threatening - Aggressive, Puts the other person down - Aggressive, Doesn't listen to people - Aggressive,

Aggressive or Assertive?

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