1) We use the title "Mr" for a) women b) men c) children d) women and men 2) Mr and Ms go with a) the person's name (Mr John) b) the person's surname (Mr Smith) 3) When you write to a customer that you don't know, you start your email with a) Dear Ms Rodríguez b) Dear Ms María c) Dear María d) What's up? 4) When you write to a customer that you know, you start your email with a) Dear Ms Rodríguez b) Dear Ms María c) Dear María d) What's up? 5) "I look forward to hearing from you" means a) Miro pero no te veo b) Espero que me recibas pronto c) Espero que reciba este correo pronto d) Espero recibir noticias suyas 6) To close an email, you write "Cheers" in a) formal situations b) informal situations c) both A and B are correct 7) "Yours faithfully" is something you should write in an email to a friend a) True b) False 8) A neutral good-bye for professional emails: a) Chao, b) Cheers, c) Regards, d) Greetings, 9) If you start with "Dear Mr Smith", you sign off a) just with your name (for example, Inés) b) with your surname (for example, Ms Montenegro) c) with your name and surname (Ms Inés Montenegro) d) both B and C are correct 10) What does "Thanks in advance" mean? a) Gracias avanzadas b) Gracias por adelantado c) Gracias a los avances

Writing business emails

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