การทักทายโดยใช้ภาษาสุภาพและเป็นทางการ: Hello!, Good morning., Good afternoon., “มีอะไรให้ช่วยเหลือคะ”: May I help you?, Can I help you?, How can I help you?, การขอพูดสาย: May I speak to… please ?, I’d like to speak to… please., Would you please call Tom to the phone ?, ให้อีกฝ่ายโอนสายไปหาผู้รับปลายทาง: Would you please connect me to…in the…Section?, Could you connect me to extension 109?, Hello. Extension 10,please., หากต้องการทราบว่าผู้พูดนั่นเป็นใคร: Who is calling, please?, Who is this speaking, please?, Could I ask who’s calling, please?, หากเราต้องการบอกคู่สนทนาว่า “กรุณาถือสายรอสักครู่” : Please hold on (the line)., Just a moment, please., Will you hold a line for a few minutes, please?, หากผู้ที่ถูกขอสายไม่อยู่ หรือไม่ว่าง : I'm sorry, She is not in at the moment., I'm sorry, He’s in the meeting room., I'm sorry, She is on another line., หากไม่เจอหรือได้พูดคุยกับคนที่เราจะสนทนาด้วย อาจมีการฝากข้อความไว้เพื่อให้ติดต่อกลับ: May I leave a message?, Would you like to leave a message?, Can I take a message for him?,
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