1, Validate the account / Verify if account is on-scope, 2, Benefit Details, 3, Provide Accumulators Information if applicable, 4, Provider Participation / ask if mm has a provider., 5, Offer additional assistance also provide information in Check Events and Alerts if available, 6, Remind member about Aetna website services, 7, Confirm member’s satisfaction about services and offer the survey

Табло

Визуален стил

Опции

Шаблон за превключване

Възстановяване на авто-записаната: ?