Receptionist - Checking in the guest, General manager - Providing leadership to the management team, Resident Manager - Completing, reviewing and summarizing statistical reports and sharing them with the general manager, Reservation - Request guests to confirm or guarantee their room reservations, Door Attendant - Help guests load and unload luggage from vehicles, Bell attendant - Escorting check-in guests from the front desk to their rooms and introducing facilities in the room, Bell Captain - Assigning baggage porter to handle the guest baggage, Concierge - Reserving tables at restaurants and tickets to shows;, Airport Representative - Arranging hotel transportation for guests from the airport to the hotel, House Keeping - responsible for the cleaning, appearance and condition of the entire hotel, Telephone Operator - Providing general information regarding the hotel or local attractions to guests over the telephone, Engineering - Maintaining the electricity of the hotel , Security - protecting the safety and security of hotel guests, visitors, hotel employees and the hotel itself., Sales and marketing - Coordinating advertising, as well as sales promotions and public relations activities aiming at enhancing the hotel’s image., Accounting - Monitoring all of the financial activities of a hotel., Human Resources - Maintaining employee relations,

Hotel Department

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