In your job, when do you need to speak clearly and confidently? express, clarify, negotiate, explain, represent, Have you ever felt nervous about saying “no” to someone? What happened? polite refusal, boundaries, pressure, uncomfortable, respectful, What does “being professional” mean when you talk to people from other countries? tone, respect, culture, formal, clear, polite, How do you show that you are listening and interested in a conversation? eye contact, nod, ask questions, repeat, confirm, Can you think of a time when someone spoke too aggressively or too passively? How did it make you feel? direct, indirect, rude, unclear, confident, calm., Why is it important to be assertive in international communication? trust, clarity, respect, misunderstanding, diplomacy, What are some polite ways to disagree in English? “I see your point, but…”, “I understand, however…”, “I’d like to add…”, “From my perspective…”, Have you ever heard someone say “fine” or “whatever” in a cold tone? What do you think they really meant? passive-aggressive, sarcasm, hidden message, tone, frustration , What do people sometimes do when they are upset but don’t want to say it directly? avoid, ignore, delay, complain, silent treatment, mixed signals, Why can passive-aggressive communication cause problems in international teams? confusion, misunderstanding, unclear message, tension, indirect, conflict.

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