What is the correct first step when starting a guest room cleaning cycle after a guest has checked out?, Enter immediately to begin cleaning, knock, announce yourself, and wait for permission to enter, Remove all linens from the bed, Start vacuuming the floor, Which of the following items should be removed from the room before cleaning begins? (Select all that apply), Guest valuables (water, phone), bed box and mattress, Used towels and soiled linens, Trash and waste from bins, What is the recommended order for dusting during a guest room cleaning?, Dust only the surfaces visible at eye level, From low to high (floor first, then furniture, then shelves), From high to low (ceiling fixtures, shelves, furniture then floor), start with the bed, then clean the window, the dust last, Which protective personal equipment (PPE) should housekeeping staff wear during cleaning? (Select all that apply), Jewelry and accessories for identification, Face mask when required by policy or when using strong chemicals, Apron or protective uniform, Protective gloves, How often should high-touch surfaces (for handles, light switches, remote controls) be disinfected in a guest room?, Only when a guest complains about cleanliness, Once a week during deep cleaning, After each guest checkout (turnover) and at least daily for occupied rooms, Never - just wipe with a dry cloth, When making the bed during a turnover, which actions are correct? (Select all that apply), Tuck sheets and blankets neatly according to property standard, Replace used before linens and pillowcases with clean ones, Smooth the top sheet only and leave the flat sheet if it looks clean, Re-use pillowcases if the pillows look fine, Which cleaning agents are appropriate for disinfecting bathrooms surfaces in.a guest room? (Select all that apply), Fragrant room spray as a substitute for disinfection, EPA-approved or locally authorized disinfectant labeled for the surface and pathogen, Bleach solution prepared according to hotel protocol when appropriate for the surface, Plain water or air freshener sprayed on surfaces, What should you do with lost and found items discovered in a guest room?, Take them tot eh designated lost & found area/HK Office and log the item according to hotel policy, Place them in the linen trolley , Discard items that appear unimportant , Leave them in the room for the guest to find later, Which items should be checked during the final inspection before releasing a room for sale? (Select all that apply), Lighting and working light bulb/switches, TV remote and high-touch surface cleanliness, Bathroom cleanliness and functioning fixtures, Guest billing records left in the room, Maid's cart, What is the appropriate way to handle soiled linens collected during the cleaning cycle?, Place soiled linens directly into the designated laundry bag or container without shaking, Store them temporarily in the clean linen closet, Put them in the guest wardrobe for staff convenience, Share out in the corridor to remove debris.

Module 2 Cleaning Cycle

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