Good morning sir/madam!, Good morning. How can I help you today?, Well, I just stated working here this morning and my computer is broken., Oh dear, I'm sorry to hear that. What exactly is the problem?, It won't let me log on properly. It doesn't accept my password., Ah, yes! That is a common problem. Let me check your details. What's your staff number please?, Ah, OK. It's 2356., Thanks for your number. What's your full name?, Mrs Sarah Ashley., Thanks, Sarah. Which department do you work in?, I work in the ESOL department. Would you like to see my staff card?, Yes, I would, thanks. , Here you go!, Thanks for the card. I've reset your password now so please can you try again., Yes, I will try again., Come back if it doesn't work again. Is there anything else I can help you with?, No, thanks. That was my only problem. You've been a great help. Bye!, My pleasure and you're very welcome. Goodbye!.

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