Daven contacted due to they are unable to log-in online and receives an error message that their account is locked., Create CFCM for Account Unlock, Check CLS >>> Web Visit History, Create CFCS, Create CFCM for Risk and Fraud, Mr. Alpha contacted due to unable to create an account online due to an error message that an account was already existing. Base on CLS, an existing account with same name and DOB ONLY under Block Code SA was found., Create CFCM for Enrolment, Create CFCM for Risk and Fraud, Reject Customer Request and advise to create Online, Create CFCS, Customer contacted on 16June2026 due to they didn't receive a full refund amount despite cancelling the reservation online within 24 hours., Advise ineligible with full refund, Create CFCM under TPM Revenue, Create CFCM for refund follow up, Create CFCM for Penalty Reimbursement, Ms. Chen contacted reporting they are unable to access their Cathay membership account. They shared that they attempted to reset their password online but were unable to receive the OTP because their registered mobile number is no longer accessible. They also encountered an error message stating, “Account Locked.”, Create CFCM for Account Unlock, Create CFCM for Enrolment, Create CFCM for Profile Modification, Advise the member to try again after 24 hours, as the maximum limit of 12 OTP requests has already been reached., Mr. Alpha contacts to request missing miles but notes a discrepancy in their name details shown as “Alpha/Echo Juliet” on the ticket, while their Cathay membership account reflects “Alpha/Echo.” Which CFCM should be created to assist this member?, Air Retro Claim >> CX, Member Service >> Update Member Information, Ticketing Support >> REV Name Change CX, Air Retro Claim >> Exceptional Scenario

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