Customer Complaining: I'm afraid I've got a complaint about your service., Well, I have to say that the service was pretty slow., I'd like to make a complaint., I don't think that's fair., Customer Service Apologising/Asking: Unfortunately, we won't be able to provide that service for you., I'm afraid there isn't much we can do about it., I'm sorry about that sir (madam)., I really think that's unfair., We'll do our best not to make the same mistake again., Customer Making Demands: I really think you should fix it free of charge., I'd like you to replace it., Customer Service Offering Solutions: We're going to give you a full refund., We're going to send you a letter of apology., If you could get back to the store, they'd be able to exchange it for you.,

Dealing with Complaints

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