1) The customer calls because he bought an electronic product and it doesn't work. 2) Custumer with a languaje barrier on communication difficulty and use tools like accommodations when needed 3) A costumer complains that their order arrived late 4) The product arrived in the wrong size and the customer wants to change it 5) The product is broken and the customer wants a refund 6) The bills is more than the product's price on the website. 7) theft or loss of your passport while traveling in another country.

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