How would you describe the quality of customer service in your country?, What attitudes do you think people have to those who make complaints in your country?, What businesses do you think have the worst customer service?, Is the customer always right?, What are some tips for providing good customer service?, How do you think face-to-face customer service is different from over-the-phone customer service?, What sort of training do you think people who work in customer service receive?, If you had to give advice to somebody handling customer complaints all day, what advice would you give?, If you have a complaint about a company how is it usually received in your country?, How often have you had to make a complaint about a product? What results have you obtained?.

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