: Have you ever dealt with customer complaints? Why/ Why not?, Does your company do market research about customer satisfaction with your products/service?, What is necessary to do to build customer loyalty?, Do you believe your company meets customer expectations? How?, What company or service makes you a happy customer?, What makes work in customer service difficult/pleasant?, How does your company deal with customer requirements?, Do you usually get your money back when you aren’t satisfied with the item?, What basic requirements do you set for the service or company you use?,

BR B1 5.1 Working with words. Customer service. Speaking

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